Job Title: Employment and Integration Adviser
Language Requirements: Fluent in English and at least one target language: Arabic, Amharic, Dari, Farsi, Kurdish, Pashto, Somali or Tigrinya
Reports to: Programme Coordinator
Location: Based at main office in Old Street, EC2A, with travel to various regions of London Zones 1-5
Hours: 37.5 hours per week with occasional evening/weekend work (TOIL provided)
Applications will be reviewed on a rolling basis with the intention that the successful applicant will start in post on 2nd January 2020.
Please apply via Charity Jobs. The closing date for applications is 11.30 pm on Sunday 1 December and first-round interviews will take place between 4th and 6th December.
Breaking Barriers is a fast-paced, start-up charity with a mission to help refugees in London gain the knowledge, confidence and experience to secure stable and fulfilling employment in their new home.
We offer effective and flexible employment support in direct partnership with businesses that help refugees secure work, progress into better jobs, and successfully integrate into UK society. We have a unique approach, working with corporate partners to help refugees develop careers that match their skills, experience and aspirations.
Since Breaking Barriers’ inception in 2015, we have grown to support in excess of 500 refugees per year and have ambitious plans to expand this as part of our strategic plan. We concentrate on getting things done in a flexible environment where everyone is encouraged to take ownership and contribute.
We are a team of over 20 employees supported by several hundred volunteers, who are all driven and committed to helping London’s refugee community. We are looking for similarly driven and ambitious individuals keen to join an enterprising organisation where they can benefit from the opportunity to innovate and shape the direction of the charity. Colleagues who thrive are passionate, driven and have the confidence to work autonomously while remaining team players and sharing credit with all involved.
We are looking for someone who lives and breathes our values:
- Mission-led: our clients come before everything else.
- Welcoming: we want all people to feel happy, comfortable and secure with us.
- Collaborative: we are supportive and considerate, curiously exploring other viewpoints to find solutions.
- Enterprising: we are discerningly bold, entrepreneurial and have the courage to give things a go.
You will take on significant responsibility in this role, managing a full caseload delivering quality support to 40-50 clients. This involves assessing the opportunities available to each individual, helping them set goals and drawing up support plans to support them into employment, training or education. Complementary support will be delivered through our volunteers who are trained in delivering employment advice, and you will book weekly appointments for clients by phone and email, allocating time slots according to availability and the volunteer’s speciality.
You will also meet clients in person, provide support by phone and email, and monitor progress towards goals. You will need to use a creative approach to support clients, finding alternative solutions and using different methods of support when needed. You will have a sympathetic manner, be willing to go the extra mile to support your clients and be proactive in looking for ways to improve our service. Lived experience would be helpful but is not essential.
In addition to exceptional people skills, you will need an organised and methodical approach to regularly complete client records and ensure that we have provided the correct information to sponsors. This involves an eye for detail and a commitment to following rigidly-set administrative processes in a meticulous way. You will be confident working autonomously, helped by excellent time management skills and the ability to prioritise and cope with interruptions.
You should have an undergraduate degree/skill level equivalent or 3 years’ work experience and be a confident computer user. Equally important is a demonstrable interest and commitment to working with marginalised populations, particularly refugees. On a practical level, you should be able to work half a day per week outside of regular office hours, supporting clients at evening or weekend sessions, and be able to travel regularly to different delivery centres in London. For our part, we offer a strong team environment, where your ideas and drive will be welcomed and where you, as an individual, can make a real difference in people’s lives.
We are a fast-growing charity that prides itself on its flexibility and responsiveness so your responsibilities may change, develop and grow according to the needs and development of our programmes.
1. Manage a caseload
- Take responsibility for managing and delivering quality support to a caseload of around 40-50 clients.
- Work with clients to assess the available opportunities and draw up support plans to support them into employment, training or education.
- Ensure clients who have low levels of English and/or IT skills, to ensure that they join the appropriate Education classes, both within Breaking Barriers and externally.
- Monitor clients’ progression towards their goals and provide monthly written updates on progress and agreed actions.
- Look at alternative approaches and solutions where clients aren’t progressing towards their goals.
- Meet clients in person and have contact by phone and email as required, providing guidance in an easily understood manner.
2. Employment Support
- Deliver employment advice and guidance in person as required at one or more of the weekly support sessions in delivery centres across London.
- Assist in ensuring effective monitoring and evaluation through the tracking of clients, implementation of assessments, and analysis of results.
- Assist the Senior Employment and Integration Adviser in managing the Breaking Barriers’ delivery centres.
- Book appointments for clients by phone and email on a weekly basis, matching clients and volunteers by availability and speciality.
- Coordinate with the volunteers who deliver the support to match client and volunteer availability, matching both the times and the volunteer speciality.
- Creating detailed briefings for volunteers to help them structure their appointments. Supervising and acting as a point of contact for around 15 skilled volunteers, ensuring they are supported to deliver advice and guidance to high standards.
3. Maintain accurate records
- Ensure that all paperwork and online records are completed accurately and in time to meet deadlines.
- Update the Breaking Barriers database, keeping accurate records of client details, progress and planned next steps.
- Type up the volunteers’ handwritten notes which record the outcomes of their discussions with clients to ensure that accurate records are maintained.
- Complete external records and follow external administrative processes where necessary.
This position requires the ability to travel regularly within London and occasionally within the UK. Occasional working outside of normal working hours, i.e. at weekends or evenings, is required to meet client need.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Breaking Barriers particularly welcomes applicants with experience of migration and/or a refugee background.
If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and 500-word statement outlining:
- Why you’re interested in the role
- How you’d approach the role
- What skills and experience you’d bring to be successful in this role
Please note that applications without a covering letter will not be considered. Closing date for applications is 11.30 pm on Sunday 1 December and first-round interviews will take place between 4th and 6th December.